These Terms govern your use of relucemedia.com and any order placed with Reluce Media ("Reluce," "we," "us"). By requesting a sample, placing an order, or using our website, you agree to these Terms.
1. What we provide
Reluce produces two services:
- AI virtual staging — digitally furnished versions of real estate listing photos you provide
- Vehicle video tours — short video tours and listing descriptions generated from vehicle photos you provide
We deliver finished media files. We are a media production service — nothing more. We do not manage your listings, negotiate sales, provide real estate or dealer licensing services, or act as your agent or broker in any capacity.
2. Ownership of photos you submit
You represent and warrant that you own, or have full legal rights to use and license, every photo you submit to us. You are solely responsible for confirming this before sending us any content. Reluce is not responsible for verifying ownership of submitted photos and is not liable for any claim arising from your submission of photos you did not have the right to use.
3. Ownership of what we deliver
Once an order is paid in full, you own the final delivered media (staged images or video tours) and may use them across your listings, website, and marketing channels without restriction. Reluce retains no ownership claim over completed, paid deliverables.
4. Free samples
Your first sample is free, limited to one staged photo set or one vehicle video per new client. Free samples are provided to demonstrate quality and carry no obligation to purchase. We reserve the right to limit free samples to genuine prospective clients.
5. Pricing & payment
Current pricing is listed at relucemedia.com and may change at any time; the price shown at the time you place an order is the price that applies to that order. Payment is due at the time of order via our listed payment provider (Stripe) unless otherwise agreed in writing. We do not store your card information.
6. Turnaround & delivery
We target a 48-hour turnaround from receipt of your photos to delivery of your finished media, though turnaround may vary with order volume. We will notify you of any expected delay.
7. Revisions & refunds
If a delivered asset doesn't reasonably match your submitted photos or order details, let us know within 7 days and we'll revise it at no charge. Because your free sample lets you evaluate our quality before spending anything, paid orders are generally non-refundable once delivered — except where we've failed to deliver a reasonable match to what was ordered.
8. No outcome guarantees
Reluce does not guarantee that any staged photo or video will result in a sale, lead, showing, or any particular business outcome. We are responsible for the quality and delivery of the media itself — not for how a listing subsequently performs.
9. Limitation of liability
To the fullest extent permitted by law, Reluce's total liability for any claim arising from our services is limited to the amount you paid for the specific order in question. We are not liable for indirect, incidental, or consequential damages, including lost sales or lost business opportunities.
10. Acceptable use
You agree not to submit photos you don't have rights to, content that is illegal, misleading, or fraudulent, or requests intended to misrepresent a property or vehicle's actual condition in a deceptive way (e.g., staging that conceals a material defect required to be disclosed under applicable law).
11. Termination
Either party may stop working together at any time. Orders already in progress will be completed and paid for per these Terms unless we mutually agree otherwise.
12. Governing law
These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law principles.
13. Changes to these terms
We may update these Terms from time to time; the date at the top of this page reflects the latest revision. Continued use of our services after a change means you accept the updated Terms.
Contact us
Questions about these Terms? Reach us at:
Reluce Media
[Street Address, City, State ZIP]
[email protected]