Reluce Media ("Reluce," "we," "us") produces AI-generated visual content — virtual staging and vehicle video tours — for real estate and auto dealer clients. This policy explains what information we collect through relucemedia.com and how we use it.
What we collect
When you request a free sample or place an order, we collect:
- Contact information — your email address, submitted through our sample request form
- Listing content — photos, listing links, vehicle or property details you send us to produce your visuals
- Payment information — handled entirely by Stripe; we never see or store your card details
- Basic site analytics — standard, aggregated traffic data provided by our hosting provider (Cloudflare); we do not use tracking cookies or ad pixels
How we use it
- To produce and deliver the staged photos or video tours you requested
- To communicate with you about your order, samples, or account
- To process payment for completed orders
- To improve our services and this website
Who we share it with
We share information only with the service providers that make Reluce work, and only as needed to deliver your order:
- Web3Forms — routes your sample request form submission to us by email
- Stripe — payment processing
- Cloudflare — website hosting
- AI generation tooling (e.g. OpenArt) — your submitted photos are processed through these tools solely to generate your deliverable
We do not share your listing photos, contact details, or order information with any other party, and never for advertising purposes.
How long we keep your data
We retain submitted photos and order details for as long as needed to deliver your order and to support you afterward (e.g. revisions, reorders). You can request deletion at any time — see below.
Your rights
You can request at any time to:
- See what information we have on file for you
- Correct inaccurate information
- Delete your information and submitted photos from our systems
- Opt out of any future email communication
To make any of these requests, email us — see contact details below.
Cookies
Our website does not use tracking or advertising cookies. Cloudflare, our hosting provider, may collect limited, aggregated technical data (like page load performance) to keep the site running reliably.
Changes to this policy
If this policy changes, we'll update the date at the top of this page. Continued use of relucemedia.com after changes means you accept the updated policy.
Contact us
Questions about this policy or your data? Reach us at:
Reluce Media
[Street Address, City, State ZIP]
[email protected]